DIC TELECOM

- 64Kbps

- 256Kbps

- 512Kbps

- 1Mbps

- 2Mbps

- The DIC Telecom Advantage

Your opinion is important to us.

We are committed to continuously improving and we want your feedback, please tell us about your experience with DIC Telecom.

First Name

Last Name

Comments

Customer Service

Time to Answer

	Excellent
	Good
	OK
	Poor
	Bad

Call Options

	Excellent
	Good
	OK
	Poor
	Bad

Helpfulness of Representative

	Excellent
	Good
	OK
	Poor
	Bad

Knowledge of Representative

	Excellent
	Good
	OK
	Poor
	Bad

Attitude of Representative

	Excellent
	Good
	OK
	Poor
	Bad

Issue Resolution

	Excellent
	Good
	OK
	Poor
	Bad

Time of Call

	AM
	PM

Other (Please specify)

	Excellent
	Good
	OK
	Poor
	Bad

Sales & Buying Experience

Time to Answer Call

	Excellent
	Good
	OK
	Poor
	Bad

Helpfulness of Representative

	Excellent
	Good
	OK
	Poor
	Bad

Knowledge of Representative

	Excellent
	Good
	OK
	Poor
	Bad

Accuracy of Order

	Excellent
	Good
	OK
	Poor
	Bad

Other (Please specify)

	Excellent
	Good
	OK
	Poor
	Bad

Installation Home Visit

Wait Time for Visit

	Excellent
	Good
	OK
	Poor
	Bad

On-time Arrival

	Excellent
	Good
	OK
	Poor
	Bad

Appearance of Technician

	Excellent
	Good
	OK
	Poor
	Bad

Attitude of Technician

	Excellent
	Good
	OK
	Poor
	Bad

Cable Routing

	Excellent
	Good
	OK
	Poor
	Bad

Tidiness of Work

	Excellent
	Good
	OK
	Poor
	Bad

Quality of Work

	Excellent
	Good
	OK
	Poor
	Bad

Service Demonstration

	Excellent
	Good
	OK
	Poor
	Bad

Other (Please specify)

	Excellent
	Good
	OK
	Poor
	Bad

Service Home Visit

Wait Time for Visit

	Excellent
	Good
	OK
	Poor
	Bad

On-time Arrival

	Excellent
	Good
	OK
	Poor
	Bad

Appearance of Technician

	Excellent
	Good
	OK
	Poor
	Bad

Attitude of Technician

	Excellent
	Good
	OK
	Poor
	Bad

Resolution of Fault

	Excellent
	Good
	OK
	Poor
	Bad

Quality of Work

	Excellent
	Good
	OK
	Poor
	Bad

Other (Please specify)

	Excellent
	Good
	OK
	Poor
	Bad

Broadband Internet

Ease of Getting Started

	Excellent
	Good
	OK
	Poor
	Bad

Technical Support

	Excellent
	Good
	OK
	Poor
	Bad

Reliability

	Excellent
	Good
	OK
	Poor
	Bad

Download Speed

	Excellent
	Good
	OK
	Poor
	Bad

Value for Money

	Excellent
	Good
	OK
	Poor
	Bad

Other (Please specify)

	Excellent
	Good
	OK
	Poor
	Bad

Cable TV

Reliability

	Excellent
	Good
	OK
	Poor
	Bad

Choice of Channels

	Excellent
	Good
	OK
	Poor
	Bad

Interactive Service

	Excellent
	Good
	OK
	Poor
	Bad

Value for Money

	Excellent
	Good
	OK
	Poor
	Bad

Other (Please specify)

	Excellent
	Good
	OK
	Poor
	Bad

Telephone

Reliability

	Excellent
	Good
	OK
	Poor
	Bad

Pricing / Tariffs

	Excellent
	Good
	OK
	Poor
	Bad

Value for Money

	Excellent
	Good
	OK
	Poor
	Bad

Other (Please specify)

	Excellent
	Good
	OK
	Poor
	Bad

Billing

Accuracy

	Excellent
	Good
	OK
	Poor
	Bad

Clarity of Bills

	Excellent
	Good
	OK
	Poor
	Bad

Other (Please specify)

	Excellent
	Good
	OK
	Poor
	Bad