Click
here to download or view our bill explanation
document.
How do I view my account history online?
You can view your account history by clicking
here. To use this service, you will need your
customer ID (CID) and password. If you have lost or have
not received your password, please contact our customer
care department on 04 390 5555 to get one.
When is my payment due for my DIC Telecom bill?
Your payment should be made at or before the due date,
which is 30 days from the date of invoice.
What payment methods do you accept?
You can settle your DIC Telecom account by cash, cheque,
and credit card at our sales office, drop boxes or upon
receiving your permission we can directly debit your
credit card for the amount due, or by bank transfer
through Emirates Bank International, Dubai A/C No
0073-762262-002. Please quote your customer ID and your
invoice number for reference.
Will I be charged a late fee if I do not pay my DIC
Telecom bill on time?
Please note that approximately 7 days after the due date
your services will be disconnected after which DIC
Telecom reserves the right to charge late fees of AED 50
for reconnection. Upon full payment of the outstanding
balance, within 3 months after disconnection, your
services will be reconnected within a few hours.
How do I get my services reconnected after being
suspended due to non or late payment?
If your account is not settled on time, your services
will be suspended for a maximum of three months after
which they will be terminated. Once terminated, your
current telephone numbers will no longer be allocated to
you. To retrieve the services, you will have to re-apply
and you will be charged for installation. To do this,
you will be required to clear all the past dues and pay
for the new installation.
Can I transfer my contract to another person?
No, you cannot.
How can I change my payment method?
Simply fill the downloadable form available
here and return it by fax or to our sales office.
